After-sales Support
How can we help?
Find product guidance or get ready to contact Midooc about your order.
Identify the product
Have the product name or model, order reference and purchase details ready. If available, include a photo of the product label and the relevant specification or installation document.
Describe what happened
Explain the issue, when it began and the conditions in which it occurs. Clear photos may help show the problem; avoid including unrelated personal or confidential information.
Send your enquiry to canc@midooc.com. Include the product and order reference in the subject, a short description of the issue and your preferred contact details.
- Product name or model and order reference
- Affected quantity and relevant installation context
- What changed, when it began and any supporting photos
Confirm the next step
Ask which checks or documents are needed and whether a return, inspection, repair or replacement is applicable. Confirm any authorisation, shipping arrangements, charges and timing before sending a product.
Review the documentation supplied with your purchase and ask for the terms that apply to your product and order. This guide does not set warranty coverage or return conditions.